Delivery Time

We strive to deliver your orders promptly to ensure a seamless shopping experience. To ensure fair prices, we collect packages in large quantities and ship them once the minimum quantity is reached. We hope for your understanding and cooperation to contribute to a better and healthier world.

To contribute to a better and greener world our shipping time can go up to 1-2 weeks from the date of purchase. Please note that this timeframe may vary based on your location and other external factors.

Exceptions

In certain cases, unforeseen circumstances may lead to exceptions in our standard delivery time. If your order is affected by such circumstances, the delivery time may extend to up to 4 weeks. We appreciate your understanding and patience during these exceptional situations.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package's journey. This allows you to monitor the progress of your delivery and stay informed about its estimated arrival.

Shipping Partners

We partner with reliable and reputable shipping carriers to ensure the safe and timely delivery of your orders. Our shipping partners are chosen for their commitment to quality service and their extensive delivery networks.

Shipping Rates

All our products are 100% free shipping, no minimum order quantity. We pay the shipping costs for every order.

International Shipping

We offer international shipping to various destinations. Please be aware that international deliveries may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Any additional charges incurred due to customs duties or taxes are the responsibility of the customer.

Customer Support

If you have any questions or concerns regarding your order's shipping status, delivery time, or any other related inquiries, please feel free to reach out to our customer support team at info@twenzi.com. We are here to assist you and ensure that your shopping experience is as smooth as possible.